At Epak Electronics Ltd, we value your privacy and we do not sell or pass on your information unless it is relevant to delivering products or services to you and even then your information is kept confidential between us and our suppliers.

What information do we collect?

We collect information from you when you place an order or make an enquiry to us. This is only used in relation to your query or order.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

i) To improve our website - We continually strive to improve our website offerings based on the information and feedback we receive from you.

ii) To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs.

iii) To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

iv) To send relevant emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order or enquiry.

How do we protect your information?

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit card details etc.) will not be stored by us or on our servers.

Do we use cookies?

Yes, we do use cookies in order to improve our website.

Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.

In using Google Analytics our website employs the extension “anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from EU/EEA member states. Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to our website.

Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Policy. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Google Analytics also offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage.

Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used.

You can find additional information on how to install the browser add-on referenced above at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

For the cases in which personal data is transferred to the US, Google has self-certified pursuant to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework).

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We will only transfer personally identifiable information if we have your written consent and only if it is relevant to carry out specific enquiries or deliver goods and services ordered. We do forward non-personally identifiable information to trusted third parties (our suppliers) who assist us in conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Your Consent

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Updated 4th September 2018.